Resources
Automotive Repair Resources
Discover where we’re making an impact in the auto repair industry!
From informative podcasts to must-attend events, this is your hub for all our engagements. Join us as we share insights, network with industry leaders, and explore the latest trends shaping the future of auto repair. Stay updated and get involved—because together, we can drive the industry forward.
Featured Automotive Podcasts
The Repair Shop Role Focused On Communication
Speak Up! Podcast - episode 22
In this episode, Craig O’Neill welcomes Rui Martins from Evolve AD, a respected coach and trainer from Canada, to discuss the pivotal role of the reservationist in auto repair shops.
Topics include shop loading, vehicle inventory, the “Gold Tee Time” mindset, and strategies for missed appointments, with Rui emphasizing the teachable and critical nature of effective communication in today’s repair industry.
The role of the reservationist in auto repair
Remarkable Results Radio - Episode 922
Explore the growing role of virtual service advisors and reservationists, who handle administrative tasks, enhance efficiency, and improve profitability for shops of all sizes. Learn how accurate reservations and well-trained staff create a seamless customer experience, drive productivity, and deliver exceptional “white glove” service.